ITAA's Year 2000 Outlook January 8, 1998 Volume 4, No. 1 Published by the Information Technology Association of America, Arlington, VA Bob Cohen, Editor bcohen@itaa.org Read in over 80 countries around the world ITAA's Year 2000 Outlook is published every Friday to help all organizations deal more effectively with the Year 2000 software conversion. To create a subscription to this free publication, please visit ITAA on the web at https://www.itaa.org/transact/2ko utlooksub.htm. To cancel an existing subscription, visit https://www.itaa.org/transact/2kremove.htm. ITAA's Year 2000 Outlook is sponsored in part by CACI International Inc., DMR Consulting Group Inc., and Y2Kplus Global 2000 Ready to Release Country Assessments The world may not be ready for the Year 2000, but the Global 2000 Coordinating Group says it is almost ready for public release of Y2K status reports on 35 countries around the world. The group, composed of 37 countries and 200 financial institutions and associations, has compiled a database of national readiness information. The release would be one of the first publicly available, systematically assembled views of the international financial community's ability to weather the Y2K rollover. Each country will be ranked in terms of sector preparedness in several areas: financial services, bank clearing and settlements, telecommunications, transportation, government, and utilities. Each sector will receive a red, yellow, green or black desig nation (red signifying the group's discomfort with the current state of Y2K affairs; yellow is problematic; green is comfort; and black is no information). Jim Devlin is the U.S. banking industry's liaison to Global 2000 and heads up the group's Assessment and Disclosure Team. Devlin says the plan is to release this information at the end of the month, following a meeting in London to shake out any last min ute ifs, ands or buts. Right now, he says, there are more countries coded "yellow" than anything else, although one-third of countries are "green" when it comes to financial services. Only about 20 percent of telecommunication is code "green," he says, while transportation is a "black" unknown. Devlin, Citibank Y2K program office director, indicates countries may have plenty to say about how they've been portrayed in the database. He says eight nations have already called to suggest that their national progress is better than their "red" rating suggests. That raises the twin issues of where the information comes from and how it is generated. The Global 2000 database is a composite readiness picture with data provided by both member companies and individuals designated as country liaisons. Nine major financial firms, including Citibank, serve on the Assessment and Disclosure Team. Measuremen t criteria include whether public awareness information has been published, whether target dates for project completion exist, and whether Y2K compliance audit programs have been established. Even in its pre-release form, the database has had the positi ve result of prompting countries in search of a better rating to offer information not previously available. Devlin said that the database is structured based on the importance of countries to the world's financial stability. He anticipates that the number of countries included will grow. He also says he's more optimistic about the world's progress than he was six months ago. "What seems to be happening is that the light of day engenders action," he says, crediting groups like the International Telecommunications Union and Global 2000 for raising awareness. Gallop Poll Finding Draws Criticism Interesting reading this week in a USA Today/Gallup Poll, which finds that 16 percent of those surveyed say that in response to the Year 2000 software glitch they will probably pull all of their money out of the bank. This startling statistic is one of s everal in the survey, which also finds that 31 percent plan on setting aside a large amount of cash and 47 percent plan to stay off airplanes on or around January 1, 2000. The survey is based on telephone interviews with over 1000 adults nationwide on December 19 and 20 of last year. Thirty-four percent of respondents predicted major problems from the date bug generally and 14 percent said they expect to experience major p roblems personally. An official at the Federal Reserve called the bank withdrawal numbers "nonsense." "I don't think the numbers have any credibility," he said, noting that they represent the difference between "saying and doing." He added that the Fed is trying to figure out how much discretionary cash individuals will want to have on hand for the period around January 1, but that amount is anticipated to be more like two to three weeks of cash, not the depositor's entire balance. "Anyone who says [they will withdraw the entire balance] probably has less than $300 in the bank," he said. This official said the Fed is taking numerous steps to mitigate the risks of banking system failure, from having an additional $50 billion in the vaults of federal reserve banks to makin g sure armored car companies are geared up to transport the funds-should it be necessary. The Gallop poll also caught the eye of the American Bankers Association (ABA). ABA spokesman John Hall says pulling money from the bank in response to the Year 2000 is "ill advised." On the contrary, he says, the safest place for one's money is in the b ank on January 1, 2000. "Banks are prepared and ranked number one in terms of Year 2000 preparedness," Hall says, adding that depositors also have the assuredness of the Federal Deposit Insurance Corporation behind them. He says federal regulators have visited every banking institution in the U.S. as a further check on their Y2K worthiness. Banks also know more than a little about contingency planning, Hall says. He points out that these institutions have years of experience dealing with floods, hurricanes and other natural disasters. A whopping 63 percent of survey respondents said it is likely that banking and accounting systems will fail. As far as payment systems are concerned, Hall says credit cards once functioned without telephone lines and, if necessary, they could do so again. He also says plain old paper checks will work too. Do the Gallup stats surprise the banking community? "I think the numbers will go down as people get more accurate information," Hall says, noting that rumor and speculation prey on people's lack of knowledge. Elderly citizens, he says, should be particu larly wary of scam artists offering to hold their money during the date change period. SEC Protects Investors from Y2K Failure The Federal government is bearing down on firms that inadequately disclose Y2K readiness. The Securities and Exchange Commission (SEC) this week charged nine stock transfer agents with failure to disclose their system readiness for Year 2000 conversion. This on the heals of their first major enforcement action in October of last year, charging 37 brokerage firms with similar allegations. The nine companies each face a $7,500 civil fine and censure, and must pledge to avoid future violations. Of the nine agents charged, four are contesting the charges: Alpha Tech Transfer Trust, Draper Utah; Greenfield Fund, Inc; Old Greenfield, Connecti cut; Manor Investment Funds, West Chester, Pennsylvania; and United Stock Transfer of Englewood, Colorado. Davidson Trust Co. of Great Falls, Montana; Ivy MacKenzie Services Corp of Boca Raton, Florida; and CSJ LLC of Houston, Texas have agreed to the fi ne and censure, while Corporate Planners Inc. of Fountain Hills, Arizona and National Stock Transfer and Accounting Inc. of Palm Beach Gardens, Florida will only face censure after demonstrating funds were not available to pay a fine. Stock transfer agents keep records of corporate shareholders and issue and cancel stock certificates after transactions are completed. The SEC charges were designed in part to protect shareholders from interrupted transactions and dividend payments due t o Y2K conversion failures. 1-888-USA-4-Y2K: Keeps Consumer Fears at Bay The President's Council on Year 2000 Conversion, led by Chairman John Koskinen, yesterday announced a new taxpayer-funded, toll free information line to help consumers understand and deal with Y2K-related questions. "This toll free line is a key part of our ongoing efforts to make available information that will help Americans respond appropriately to the Y2K problem as we move through this year," Koskinen announced at a press conference unveiling the information lin e yesterday. The line will be supported primarily through the General Services Administration's Federal Information Center (FIC) and the Federal Trade Commission. Information on utilities such as electricity and telephones, banking and government programs, including veterans' benefits and social security, is the main focus of the line, which will provide recorded messages 24 hours a day and research specialists Monday through Friday between 9 a.m. and 8 p.m. Eastern Standard Time. Harris Miller, President of the Information Technology Association of America, remarked on the growing trend toward educating consumers, "Until recently, Year 2000 information and education have been primarily directed at informing business about the rami fications of Year 2000. I commend the President's Council on Year 2000 Conversion for taking the next logical step, by extending that knowledge to the consumer. Accurate information that is widely available to the individual will help ease the transitio n to the new millennium." Other new product offerings of the Council aimed at consumers include an information fax-on-demand system, quarterly summary reports detailing industry assessments of Y2K readiness, and the addition of a consumer issues area to its existing web site: www. y2k.gov. Y2k Contingency Plans - Here's to Your Health The average hospital has anywhere between 1,400 and 5,000 separate functions that are directly related to Year 2000 compliance, according to the Odin Group, a Nashville-based healthcare information technology advisory group. That in mind, healthcare lea ders from a wide range of industry segments - hospitals and care providers, pharmaceuticals, insurers and equipment suppliers - are collaborating with the help of Deloitte Consulting and KPMG LLP to develop and implement the first-ever comprehensive Year 2000 contingency guide for the industry. Evidence suggests that exhaustive contingency plans will save on human and financial resources, should operations be disrupted by failed Year 2000 conversion. The first step to contingency planning in the healthcare arena involves identifying mission-cri tical operations that must be kept running on January 1, 2000. Hospital internal operations, possible dysfunction of medical devices, and interaction between departments are potential "hot buttons" for Y2k failure. The nature of the healthcare industry relies on interdependence between providers, so hospitals are coordinating with emergency services, medical providers like pharmaceuticals and equipment providers, and payors to optimize the chances of a seamless transition. Daniel Nutkis, President and Research Director for the Odin Group, was optimistic about collaboration: "Because of this broad based support, we anticipate the user manuals and alternate operating procedures will become widely adopted and set the standard in the industry." There are over 40 major industry players collaborating on the contingency plan, including Aetna, Inc., AmeriSource Corporation, Bristol-Myers Squibb, Cardinal Health Inc., CIGNA Corporation, Columbia/HCA Healthcare Corporation, Glaxo Wellcome Inc, Johnson & Johnson, Kaiser Permanente, McKesson Corporation, Merck & Co., Inc., Olsten Health Services, SmithKline Beecham, Tenet Healthcare Corporation, UPMC Health System, and United Healthcare Corporation. (A complete list of participating organizations is ava ilable through Odin Group's web site: www.odin-group.com). Business to Business Century Technology Services, Inc., McLean, VA, has been awarded seven Y2K contracts by government agencies and commercial businesses to perform embedded systems projects. Informix Corporation, Menlo Park, CA, Sun Microsystems Inc. and Creative Healthcare Systems have entered into a strategic alliance to provide a Y2K product and services package for community hospitals. Formal Systems America Inc., Holmdel, NJ, has been awarded contracts by a financial institution and a government agency to perform Y2K auditing services. Microsoft has announced the availability of Y2K tools and information resources. Microsoft also says its policy is that future Microsoft products will be Year 2000 compliant and will maintain the Year 2000 compliance of many "recent but not most current" product versions through January 1, 2000. Open Systems Advisors, Inc., Boston, MA, has announced that Viasoft's OnMark 2000 tool is one of the winners of the Sixth Annual Crossroads A-List Awards. Closer to Home ITAA will conduct a special Webcast program consisting of two parts - audio and visual - on Wednesday, January 13, 1999 from 3:00-5:00 p.m. (EST) on the Year 2000 Information and Readiness Disclosure law. The session will feature leading legal and poli cy experts in a discussion intended to help companies come up to speed on the new law as well as better understand recent Y2K rules from the Securities and Exchange Commission. Featured speakers will include Michael Aisenberg, Galland, Kharasch & Garfinkle; Robert Kenney, Hogan & Hartson; Jacob Pankowski, McKenna & Cuneo; and Robert Bell, Wiley, Rein & Fielding in a panel moderated by ITAA Senior Vice President and General Couns el Marc Pearl. In order to participate in this program participants must register in advance (by close of business Monday, January 11, 1999) and have Internet access. The cost to participate will only be the cost of a long distance phone call. Telephon e ports are limited and participation will be granted on a "first come/first served" basis. ITAA will provide the presentation concurrently: · The audio portion is accessed by means of a conference call. During the call all phones except the presenter's are muted. At the conclusion of the presentation participants may signal the operator in order to join the queue for question/comments. · The visual portion is delivered to the participant's computer screen using a push technology that delivers PowerPoint slides to the viewer. Once the viewer is signed on to the webcast no further action is required. The requirements are a long distance phone line, a computer with access to the Internet and a recent version of any popular browser. All registrants will be provided with the data (call numbers, access codes, URL's and passwords) which will allow access to both the audio and visual portions of the program. For further information and to register, email RSVP to Ted Karle at ITAA - Tkarle@itaa.org - by Monday, January 11, 1999. ITAA Y2K Information Center Solution Providers Directory http://www.itaa.org/script/2000vend.cfm ITAA*2000 Certification Program http://www.itaa.org/2000cert.htm Outlook Archive http://www.itaa.org/script/get2klet.cfm Legislative and Litigation Table http://www.itaa.org/Y2Klaw.htm Calendar http://www.itaa.org/y2kcal.htm Vendor/User Status Questionnaires http://www.itaa.org/questmain1.htm Copyright ITAA 1999. All rights reserved. The Information Technology Association of America, 1616 N. Fort Myer Drive, Suite 1300, Arlington, VA 22209. Internet: http:\\www.itaa.org